Privacy Policy

Introduction

Welcome to Fort Wayne Mattress (fortwaynemattress.com). This Privacy Policy explains how we collect, use, protect, and share information about you when you visit our website or use our services. We are committed to respecting your privacy and protecting your personal data. By interacting with our site, you acknowledge and agree to the practices described in this policy.

Data Collection

We collect information to provide and improve our products and services. The types of personal information we may collect include:

• Contact information you provide, such as your name, email address, mailing address, and phone number when you create an account, place an order, or reach out to us.
• Payment and transaction data necessary to process orders, including payment method and billing details (processed securely by third-party payment processors).
• Account and profile information, such as your username, password, and preferences.
• Usage data and device information, including technical data about your device, login times, pages visited, time spent on pages, and referral source, collected through cookies and similar technologies.
• Communication data from customer service interactions, including emails, chat messages, and call recordings where permitted by law.

We collect information through various methods, including when you:

• Create an account or update your profile
• Place an order or request customer support
• Interact with our site, subscribe to newsletters, or participate in surveys
• Engage with cookies and tracking technologies to personalize your experience

Usage of Information

We use the information we collect to provide, maintain, and improve our services. Specific uses include:

• Processing and fulfilling orders, including payment processing and shipping.
• Communicating with you about orders, updates, promotions, and customer support requests.
• Personalizing your experience, such as recommending products relevant to your interests or past purchases.
• Analyzing site usage and trends to optimize site structure, content, and features.
• Protecting our rights, enforcing our terms, and ensuring the safety and security of our services.

We do not sell your personal data to third parties. We may share information with trusted service providers to perform functions on our behalf (e.g., payment processing, shipping, marketing, analytics) under appropriate confidentiality obligations.

Data Protection & Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data in transit and at rest where feasible
• Secure storage and access controls limiting data to authorized personnel
• Regular security assessments and monitoring for unusual activity
• Vendor risk management and data processing agreements with third-party partners

However, no method of transmission over the internet or electronic storage is completely secure. We strive to use commercially reasonable means to protect your information, and we will inform you of any data breach in accordance with applicable law.

User Rights & Contact Information

You have certain rights regarding your personal data, subject to applicable law. These rights may include:

• Accessing and reviewing the personal data we hold about you
• Requesting corrections to inaccurate or incomplete data
• Requesting deletion of your personal data (the right to be forgotten) in some circumstances
• Restricting or objecting to certain processing of your data
• Portability of your data to another service where applicable

To exercise your rights or if you have privacy questions or concerns, please contact us at:

We will respond to requests in accordance with applicable laws and regulations and within the time frames required by law.